Shipping policy

All Kerrie Brown products are proudly designed and manufactured in Australia.

Shipping & Delivery

All local and international orders are shipped from our studio in Sydney, Australia.

Upon placing an order, we will estimate shipping and delivery dates based on item availability and your chosen shipping method.
For international shipments, please email us at sales@kerriebrown.com for a shipping quote.

Processing Times & Delays

Orders are processed within 2–3 business days.
Our studio operates Monday to Thursday—orders are not shipped on weekends or public holidays.
High order volumes may cause slight shipping delays. If a significant delay occurs, we will contact you via email or phone.

Shipment Confirmation & Tracking

Once your order has shipped, you will receive a Shipment Confirmation email with tracking details.

International Shipping

We can ship to most international destinations, though some product restrictions may apply.
Please email us at sales@kerriebrown.com with your purchase enquiry for a shipping quote.

Customs, Duties & Taxes

Kerrie Brown Pty Ltd is not responsible for any customs duties, taxes, or additional fees imposed during or after shipping.
Customers are responsible for any applicable tariffs, taxes, or import fees.

Damaged or Lost Shipments

Kerrie Brown Pty Ltd is not liable for products damaged or lost during transit.
If your order arrives damaged, please contact the shipment carrier directly to file a claim.
Be sure to retain all packaging materials and damaged items for the claims process.