Refund policy

At Kerrie Brown, we take pride in the design and craftsmanship of our products. As a bespoke business, all custom orders are final sale and cannot be returned or exchanged unless they are deemed faulty or damaged.

In-Stock Items

For in-stock items purchased via kerriebrown.com, we offer exchanges or credit notes. To initiate an exchange, please contact us at sales@kerriebrown.com within 7 days of receiving your order. You will then have an additional 7 days to return the item(s) to us.

• Customers are responsible for return shipping costs.

• We recommend using a trackable shipping method, as we are not responsible for lost items.

• Refunds are not provided for change of mind.

• Sale items and gift cards are final sale and cannot be returned or exchanged.

Faulty or Damaged Goods

Please inspect your order upon arrival. If you believe your item is faulty, contact us within 7 days at sales@kerriebrown.com with photographs and a description of the issue. We will review your claim and advise on the next steps.

Please note: Minor colour variations in print runs are not considered faults. For more details, refer to our Terms & Conditions.